Frequently asked questions

1.Do you have local stock in Vancouver?

Yes. We operate with local inventory in Vancouver.
Some models are available for immediate delivery, while others may be available for reservation.

2.When will my order be shipped?

In-stock bikes: shipped within 2–5 days.
Pre-order bikes: shipped once the next batch arrives.
We will notify you with an estimated delivery time after your order.

3.Are your bikes in stock or pre-order?

We offer both.

In-stock: ready to ship

Pre-order: limited batches, reserve in advance

4.What payment methods do you accept?

We accept:


Credit / Debit Card

Shopify Payments

E-transfer (for local customers)

For pre-orders, a deposit may be required.

5.Can I place a deposit?

Yes. For selected models, you can reserve with a deposit.
The remaining balance is due before delivery.

6.Does the bike require assembly?

Minimal setup required.
The bike is mostly pre-assembled and ready to ride.

7.What is your return policy?

Please contact us before purchasing.
Return eligibility may vary depending on the product condition.

8.Do you offer after-sales support?

Yes. We provide basic support and guidance after purchase.
Feel free to contact us anytime.

Have questions or want to get started?

Contact us or explore our bikes.